Collect reviews easily with the new Review-Tool


We developed a new tool to make collecting reviews even easier for you.

The Review-Tool helps you to remind your guests to submit a review after their stay. This saves you time and gives your guests a relaxed holiday.

Watch our video to learn more about what the Review-Tool is and how it relates to the change to the Code of Conduct:

The Review-Tool is a website that you can use easily and free of charge on any tablet or computer with an internet connection.

That’s what is behind it:

  • Talk to your guests personally during their stay and let them know that you appreciate their opinion very much and would be pleased about a review on HolidayCheck.
  • The guest then leaves his/her e-mail address in the Review-Tool and thus declares his/her interest in submitting a review for your house. (Important: In order not to violate the privacy policy, do not enter the e-mail address into the tool without the consent of your guests.)
  • After the stay, the guest receives an automatic e-mail reminding him/her of your personal request for an evaluation. Here you can see what this e-mail looks like (in German).
  • The guest can write at home a review in peace and in detail.

 

Where do you find the Review-Tool?

Step 1: Determine your Hotel-ID

In order to link the Review-Tool to the hotel for which you want to collect reviews, you need the so-called Hotel ID of your hotel on HolidayCheck. You can easily find this out in the Business Center.

First log in to the Business Center (https://business.holidaycheck.com). If you manage several hotels, select the corresponding hotel for which you would like to collect reviews using the selection in the upper line.

In the address field of your browser you will see an address similar to the one in the picture:

Screenshot of Business Center

Your hotel ID is the last part of the address, a sequence of letters and numbers that begins after the last slash. In this example, the hotel ID is: c47efe9b-a888-3c8d-b315-53271cd00530

Select it and copy it using the right mouse button – Copy.

Step 2: Add your hotel ID to the Review-Tool

Click on the following link to open it. Alternatively, you can copy and paste it manually into the address bar of your browser window.

https://review.holidaycheck.com/?q=de/atm/review-service/c47efe9b-a888-3c8d-b315-53271cd00530

Now delete the back part of the address (c47efe9b-a888-3c8d-b315-53271cd00530) and insert your own hotel ID. Your personal Review-Tool is ready for use!

Tip: Save the entire link (e.g. by sending it to yourself by e-mail or creating a bookmark for this page) so that you can call up the Review-Tool the next time with one click.

Screenshot of Review-Tool

Please note: HolidayCheck is a German language platform. In order to be understood by all users, reviews should be written in German. To ask German-speaking guests for a review, the Review-Tool is available in German. In the Business Center you can have the reviews of your guests translated so that you can understand them. 

Step 3: Tell your guests about the Review-Tool

Let your guests know that they can enter their e-mail address in the input field and after about a week they will automatically be reminded by e-mail of leaving a review for your house. Provide tablets for your guests to take advantage of the Review-Tool.

  1. i am not sure that the results of collecting reviews will be possitive (regarding the number of the collected reviews) at the end it is not explained to us why you decided to make this change. Holidaycheck is oblicated to tell us the reasons of theese changes , and this probably could make it more understandable


    • Dear hotel partner, thank you very much for your comment. In a previous e-mail, we announced that we had recently noticed an increasing attempt to manipulate reviews. These procedures are not fair and do not reflect our principle of exchanging real opinions. For this reason, we have amended the Code of Conduct and clearly formulated how we do not wish reviews to be handled. I hope this helps you to understand why we decided to undertake this step. If you have any further questions, you are welcome to contact us at b2b.communication@holidaycheck.com. Kindest regards from Switzerland, Nadine


  2. Dear HDC tea,
    Could you please clarify if we can use our own after travel e-mail system. Meaning we can send e-mails to our guest. Or it still has to be done through the ReviewTool?
    Best Regards


    • Dear Katherine, thank you for your comment. Of course, you may continue using your own after travel e-mail system. With the Review-Tool we only want to offer an additional possibility to ask guests to submit a review. Kind regards, Nadine


  3. Dear HC Team,
    how long after entering the e-mail address does it take until the link gets sent to the guest as you are not asking for the length of stay?
    In case the guest receives the link while he is still in house and enters his review, will it be detected by somehow and counted as fraud? (meaning the guest wrote the review on his one device (tablet, phone or laptop)
    Thank you
    Linda


    • Dear Linda,
      Thank you very much for your comment. After the guest has entered his e-mail address, it will take about about a week until he receives the link. If the guest receives the link during his stay it is not an issue by any means, since the guest is allowed to write hotel reviews during his stay. The only thing you have to keep in mind is that it is no longer allowed to organize “review days” in your hotel. You will find more information about the guidelines in our new Code of Conduct: https://campus.holidaycheck.de/der-neue-code-of-conduct-ab-april-2019/
      Best regards from Lake of Constance,
      Linda Addae


  4. Dear HC Team,

    Can we have the review tool not only in German but in other languages – Polish, Czech, English? After the guest receives the reminder-mail from you, in which languages could he leave a review?

    Thank you in advance!
    Elitsa


    • Dear Elitsa,
      thank you for your comment.
      Since HolidayCheck is a German language platform, we prefer reviews in German so that they are understood by all users. You can therefore use the Review-Tool to ask German-speaking guests for a review. In the Business Center you can have the reviews of your guests translated so you are able to understand them.
      Thank you very much for your understanding. Kindest regards, Nadine


  5. Dear HC Team,
    Non German guests not prefer reviews in German as they cannot understand.
    I think this Tool is to ask German-speaking guests only for a review, so, can we have the review tool in other languages – Polish, Czech, English?


    • Dear Mr. Fahmy,

      thank you very much for your comment. Since HolidayCheck is a German website, all guests should profit from understanding the reviews on HolidayCheck. Therefore, please use it to ask your German-speaking guests to write reviews in German, using the Review-Tool.

      Greetings from the Lake of Constance, Linda Addae


  6. Dear HC Team,
    the guest can receive the review link after a week of entering the e-mail address,, its too long time because mostly we will ask the guest to entering their e-mail address upon check-out ( to don’t disturb the guests during their holiday), so if you can Shorten the period than a week to be maybe 2 or 3 days it will be much better .


    • Dear Mr. Mankarious

      thank you very much for your comment. I’m sorry to hear that you were not able to use the tool the way you had imagined. Unfortunately, it is not possible to shorten the time period of the reminder.
      However, the one-week period until the reminder has some advantages: on the one hand, it is very likely that the guest has already arrived at home and has time to write a review. On the other hand, some time has passed since the holiday so that the guest can review his holiday as an overall experience.

      Greetings from the Lake of Constance,
      Linda Addae


  7. Sehr gutes Hotel mit mehrsprachigem Personal. Sehr freudndlich und bemüht den Gästen die Wünsche abzunehmen. Das Animationsteam ist sehr bemüht abwechslungsreiche Angebote zu stellen. Führt unteranderem auch Abendshows durch, welche sehr gut gestaltet werden.


  8. Dear HC Team ,
    is it any other option to enter this review tool , I mean other than the to enter the Hotelier Center first and then to login in in the Review tool ?
    Thank you in advance !


    • Dear Elena,

      Thank you very much for your comment. It is not necessary to log into the Business Center every time to access the Review-Tool. After you have configured the link to the tool once, you can save it (e.g. as a bookmark or by sending it to yourself via email). By clicking on the link, you and your guests will always get directly to the review function.

      Greetings from the Lake of Constance,

      Linda Addae


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